Our Policies and Terms of Service

Health and Vaccinations: Client confirms Vaccinations are current and up to date and agrees to provide proof. Groomer reserves the right to deny service for unvaccinated pets.

Grooming Process: Client understands the grooming procedure varies from pet to pet. It will most commonly call for the use of clippers, scissors, dryers, and other equipment. While the groomer takes the utmost care, there is a minimal risk, including cuts, quickening of nails, nicks, and skin irritation.

Behavior: The groomer reserves the right to refuse or stop service at any time before, during, or after grooming if the pet’s behavior poses a danger to itself or the groomer. Aggressive animals are not eligible to be groomed. Pets showing aggression at check in will not be accepted. If a pet becomes aggressive during grooming, service will be stopped, and the client will be charged for services done up until that point.

Liability: The client agrees that the groomer will not be held responsible for any pre-existing or underlying conditions aggravated during grooming. The client agrees that the groomer will not be held responsible for accidents or injuries that may occur during grooming.

Matted Coats: The client understands that a matted coat is a health problem and requires removal. Severely matted coats can cause and hide underlying health conditions. The groomer will not be held responsible for injuries caused by or discovered underneath matted coats. Matted coats also greatly increase the risk of skin irritation, hematomas, and skin being nicked. The client agrees to pay any additional fees that will be applied which are based on severity, pet size, and extra time required.

Medical Treatment: The client gives permission for their pet to be seen and treated by Lakewood Veterinary Center in case of an emergency. The client will be notified and will be responsible for paying for any exam fees, medications or procedures to Lakewood Veterinary center if this does occur.

No Shows, Cancellations, And Late Arrivals: The client agrees to contact Stevie’s Room Grooming no less than 24 hours in advance of the appointment to cancel or reschedule. History of no-shows and/or late cancellations may result in a $30 fee added to their next service, nonrefundable pre-payment being required, or refusal of future services. Clients who are more than 15 mins late without contacting the groomer risk losing their appointment without notice.

By booking an appointment, client agrees to all terms of service.