Our Policies and Terms of Service

Health & Vaccinations

All pets must be current on Rabies, Parvo/Distemper, and Bordetella vaccinations. Clients agree to provide proof of vaccination upon request. For the safety of all animals and staff, unvaccinated pets will not be accepted for grooming.

Pets that are pregnant or infected with ringworm are not eligible for grooming services.

Grooming Process

Every pet is unique, and grooming procedures may vary. The process often involves the use of clippers, scissors, dryers, and other professional grooming tools. While the groomer takes every precaution to ensure your pet’s safety and comfort, there is always a minimal risk of nicks, cuts, quickened nails, or skin irritation.

Behavior Policy

For the safety of your pet and our staff, aggressive pets are not eligible for grooming. Pets showing signs of aggression at check-in will be turned away. If a pet becomes aggressive during the grooming session, services will be stopped immediately. The client will be charged for the work completed up to that point.

The groomer reserves the right to refuse or stop service at any time if a pet’s behavior poses a danger to itself or others.

Liability

Clients agree that the groomer is not responsible for any pre-existing or underlying health conditions that may be aggravated during grooming.

The groomer is also not liable for any accidents or injuries that may occur despite all reasonable precautions being taken.

Matted Coat Policy

Matted coats pose health risks and may require complete removal. Mats can cause or hide skin conditions, injuries, and increase the risk of irritation or cuts during grooming. Stevie's Room Grooming does not attempt to brush out severely matted coats.

Additional fees will apply based on the severity of matting, pet size, and time required. The groomer is not responsible for conditions caused by or discovered beneath mats.

Emergency Medical Treatment

In the event of a medical emergency during grooming, clients authorize Lakewood Veterinary Center to evaluate and treat their pet. The client will be notified as soon as possible and is responsible for any exam fees, medications, or treatments provided by the clinic.

Cancellations, No-Shows & Late Arrivals

Clients are required to provide at least 24 hours’ notice to cancel or reschedule an appointment. Repeated no-shows or late cancellations may result in:

1. A $30 fee added to your next service
2. Requirement of nonrefundable pre-payment
3. Refusal of future appointments

If you are running late, please call or text (254) 563-9587.

Arrivals more than 15 minutes late will result in automatic cancellation of your appointment and will need to be rescheduled. Arrivals within the 15-minute window are handled at the groomer’s discretion.

Pick-Up & Payment Policy

You will be notified when your pet is ready for pick-up. To maintain a calm, low-stress environment, we ask that pets be picked up within 1 hour of completion.

Payment is due at the time of pick-up. We accept cash, credit/debit cards, and most common digital payment methods.

By booking an appointment, client agrees to all terms of service.